The Managing Director, Mainpower Electricity Distribution Limited, MEDL, Ernest Mupwaya, has committed to improving power supply in Enugu State.
Mupwaya recently disclosed this to journalists after MEDL took over from its mother company, Enugu Electricity Distribution Company Plc, EEDC.
He emphasised the importance of collaboration with customers and stakeholders, highlighting the new electricity law and the establishment of the Enugu State Electricity Regulatory Commission (EERC) as key steps towards unlocking the sector’s potential and ensuring reliable power supply.
This comes as the company said it targets reducing aggregate technical, commercial, and collection (ATC&C) losses to 25 percent within 12 months by installing smart meters in the state.
“The company’s transformation plan focuses on reducing aggregate technical, commercial, and collection (ATC&C) losses to 25% within 12 months by installing smart meters, starting with high-loss zones and government institutions.
“Public awareness campaigns and mobile courts will combat energy theft,” Mupwaya stated, while also emphasising the importance of partnerships with communities, government agencies, and stakeholders to address non-payment issues and build trust.
He added that to improve customer experience, “Mainpower is deploying modern Customer Relationship Management (CRM) systems and establishing 24/7 service response teams in Enugu and Nsukka to quickly resolve faults.
“Infrastructure upgrades, including smart grid technology and the installation of auto-reclosers and sectionalizers, will further enhance efficiency. The company is also acquiring new tools to support fast delivery service and increase customer satisfaction.
“Looking ahead, Mainpower plans to provide uninterrupted electricity to priority clusters such as urban centres and government hubs, with a phased expansion to residential areas by 2028.”
Mupwaya urged customers to report grievances through designated channels and warned against illegal activities like metre bypassing, which could result in prosecution.
He concluded by appealing for continued support from customers and stakeholders, expressing optimism that operational excellence, financial sustainability, and stakeholder engagement would position Mainpower as a model for success in the power sector.
“With everyone’s cooperation, we are confident that Enugu State will witness a transformation in power supply.
“We are here to deliver, and we want our customers to hold us accountable,” Mupwaya added.
We’re committed to ending power outage in Enugu – Mainpower MD, Mupwaya
