With limited exposure to global standards, subpar customer service culture and inadequate regulatory support, the 2024 EAH Service Excellence Conference seeks to provide actionable insights to tackle pressing challenges faced by Nigeria’s service sector, and drive improvement across industries.
As the service sector continues to play an important role in economic development, accounting for over 44% of Nigeria’s GDP, addressing associated challenges has become imperative.
The 2024 EAH Service Excellence Conference, slated for October 10 in Lagos, will examine critical issues. The organisers noted that though the service sector has growth potential, the current players are still scratching the surface.
Charity Babatunde, Managing Partner of E-Access Hub Limited (EAH), an impact-oriented, tech-enabled event access and conference management organisation, said the mission is to act as catalysts for positive change by creating platforms for the exchange of knowledge and ideas that lead to actionable outcomes for organizational and national development.
Babatunde stated that conversations would be tailored around promoting best practices and innovation in service delivery, establishing higher service quality standards, fostering a customer-centric culture among Nigerian businesses, and advocating for policies that support sector growth, skills development and capacity building.
The colloquium aims to create a platform for dialogue focused on enhancing service delivery in private and public sectors, and by fostering conversations around service level expectations and actionable strategies, the organisers seek to unlock immense growth potential that can contribute to sustainable economic development.
“By participating in this conference, stakeholders will gain valuable insights into enhancing their services and ultimately contribute to a more robust economy,” Babatunde asserted.
The 2024 EAH Service Excellence Conference will feature discussions led by industry experts and thought leaders who will share their experiences and strategies for overcoming obstacles within the service sector.
The event is a unique opportunity for public and private sector operators to collaborate and drive meaningful change. For further details on registration and participation, please visit www.eahconferences.com.
Business leaders to discuss Nigeria’s service sector challenges at 2024 EAH Service Excellence Conference