The Minister of Aviation and Aerospace Development, Festus Keyamo, has announced a new set of measures aimed at enhancing customer service and maintaining high environmental standards at Nigerian airports.
A statement by his Special Adviser on Media and Communications, Tunde Moshood, said the initiatives are designed to meet the expectations of travellers across the country.
He said the measures include the introduction of voluntary Special Airport Marshals, who will conduct surprise inspections at airports.
According to him, the Marshals, comprising respected media members, NGOs, and state representatives, will provide independent assessments of airport conditions, cleanliness, and staff behaviour, reporting directly to the Minister.
The statement added that the Minister will lead unscheduled inspections of airports nationwide, accompanied by senior Ministry and FAAN officials.
It said the visits will involve hands-on participation in airport operations and direct engagement with staff, reinforcing the importance of professional conduct and quality service.
Over the next few weeks, the statement said the Ministry will also consult with stakeholders to select suitable volunteers for the Special Airport Marshal program, with the final list of appointees to be publicly announced for transparency.
“The Minister, in collaboration with relevant stakeholders, will appoint voluntary Special Airport Marshals who are resident in cities where airports are located. These Marshals, comprising public-spirited individuals drawn from members of the Fourth Estate of the Realm, Non-Governmental Organizations (NGOs), and representatives of State Governors, will conduct unscheduled visits to the airports. Their role will be to monitor staff conduct and assess the general hygiene and conditions of the airports.
“The voluntary Special Airport Marshals shall report directly to the Minister, who will issue necessary directives to FAAN based on their findings,” the statement said.
Aviation Minister, Keyamo announces initiatives to boost service delivery at airports
